Terms and Conditions

Man with Van Acton Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Acton provides removal, transport and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Service means any removal, man and van, transport, loading, unloading, packing, or related service that we provide.

1.2 We, us, our means the operator of Man with Van Acton.

1.3 You, your means the customer who books or receives the Service, including any person acting on their behalf.

1.4 Goods means all items, furniture, personal belongings, equipment, boxes and other property that we are required to move, transport, handle, store or dispose of under the Service.

1.5 Premises means any property, building, flat, office or other location from or to which the Goods are moved or where the Service is carried out.

2. Scope of Service

2.1 We provide man and van, removal and light transport services for domestic and commercial customers. The exact scope of the Service will be as agreed at the time of booking, including the number of staff, vehicle size, date, time and locations.

2.2 We reserve the right to refuse to provide the Service in relation to any Goods which are hazardous, illegal, unsafe to move, excessively heavy for the available equipment, or which in our reasonable opinion may cause damage or pose a risk to persons, property or vehicles.

2.3 We do not provide professional disconnection, reconnection, plumbing, electrical, gas or specialist installation services. Any assistance we provide with such tasks is strictly at your request and at your risk.

3. Booking Process

3.1 Bookings can be made by contacting us and providing full and accurate information about the Service required, including collection and delivery addresses, access details, floor levels, parking arrangements, nature and approximate volume of Goods, and any special requirements.

3.2 Our quotation is based on the information you provide. If that information is incomplete or inaccurate, or if circumstances change, we may adjust the quotation and any agreed time estimate.

3.3 A booking is only confirmed when you have expressly accepted our quotation and we have confirmed acceptance of your booking. We may require a deposit to secure the booking. Until confirmation has been issued, dates and times remain subject to availability.

3.4 You are responsible for ensuring that all details in the booking confirmation are correct. Any corrections or changes should be notified to us as soon as possible.

4. Pricing and Quotations

4.1 We may quote on a fixed price basis, an hourly rate basis, or a combination of both, depending on the nature of the job. The type of quotation will be made clear to you at the time of booking.

4.2 Quotations are normally provided based on the information supplied by you and on the assumption of reasonable access, parking and working conditions. If we encounter circumstances that significantly differ from those described, we may revise the price accordingly.

4.3 Our prices exclude any parking charges, congestion charges, tolls or fines incurred due to circumstances beyond our control, which will be added to your final invoice where applicable.

4.4 Additional charges may apply if:

(a) there are delays outside our control, such as waiting for keys or gaining access;

(b) you request additional services or extra staff;

(c) there are extra items to be moved beyond those initially agreed; or

(d) we have to travel significantly further than originally stated.

5. Payments

5.1 Unless otherwise agreed in writing, payment for the Service is due immediately on completion of the job on the same day.

5.2 We may require a booking deposit, particularly for larger moves or at peak times. Any deposit will be deducted from the final amount payable.

5.3 We accept various payment methods as notified to you at the time of booking or before the Service is carried out. Payment must be made in the agreed form.

5.4 If payment is not made when due, we reserve the right to:

(a) suspend performance of remaining services;

(b) retain possession of Goods until full payment is received; and

(c) charge reasonable costs for storage, redelivery and debt recovery.

5.5 All amounts payable are exclusive of any taxes that may apply, unless expressly stated otherwise.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend a booking, you must notify us as early as possible. Your cancellation will only take effect when we confirm receipt of your request.

6.2 If you cancel more than 48 hours before the scheduled start time, we will normally refund any deposit paid, less any reasonable administrative costs already incurred.

6.3 If you cancel within 48 hours of the scheduled start time, we reserve the right to retain some or all of any deposit to cover loss of work and allocated resources.

6.4 If you cancel on the day of the Service, or if we attend at the agreed time and are unable to carry out the job due to your act or omission, we may charge a minimum call-out fee or a proportion of the quoted price, at our discretion.

6.5 If you wish to change the date, time, address or scope of the Service, we will make reasonable efforts to accommodate this, but it may not always be possible. Changes may result in a revised quotation or additional charges.

6.6 We may have to cancel or reschedule a booking due to reasons beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness or safety concerns. In such cases, we will notify you as soon as reasonably practicable and either offer an alternative date or cancel the booking with a refund of any deposit paid. We will not be liable for any indirect or consequential loss arising from such cancellation.

7. Your Responsibilities

7.1 You are responsible for:

(a) ensuring that we have accurate and complete information about the job;

(b) arranging suitable parking and any permits required for our vehicle at all relevant locations;

(c) ensuring that access to and from the Premises is safe, unobstructed and suitable for moving the Goods;

(d) properly packing, labelling and securing your Goods, unless you have arranged for us to provide packing services;

(e) being present, or ensuring that a responsible adult is present, throughout the job to provide instructions and sign any documents; and

(f) checking that nothing has been left behind before we leave the Premises.

7.2 You must not request that we transport any Goods that are illegal, explosive, corrosive, toxic, flammable, perishable, or otherwise unsafe. We may refuse to handle such Goods and may notify the appropriate authorities where required by law.

8. Our Responsibilities

8.1 We will provide the Service with reasonable care and skill and in accordance with these Terms and Conditions.

8.2 We will take reasonable care in handling, loading, transporting and unloading your Goods. However, you acknowledge that normal moving and transport operations involve a degree of risk.

8.3 We will use vehicles and equipment appropriate to the nature of the job, subject to availability and practicality on the day.

8.4 We will make reasonable efforts to adhere to agreed arrival times, but all times are estimates and are not guaranteed. Factors such as traffic, weather and earlier jobs may affect timing. We will not be liable for delays beyond our reasonable control.

9. Liability for Loss or Damage

9.1 Our liability for loss of or damage to Goods arising from our negligence or breach of contract is limited as set out in these Terms and Conditions.

9.2 We will not be liable for any loss or damage to Goods unless you can show that the loss or damage was caused by our negligence while the Goods were in our custody and control.

9.3 We are not liable for:

(a) pre-existing damage, wear and tear, or inherent defects in Goods;

(b) damage resulting from inadequate or improper packing by you or a third party;

(c) minor cosmetic damage such as small scratches or scuffs that may reasonably occur during normal moving activities;

(d) loss or damage to Goods packed in self-assembled furniture, fragile or unstable items that are not disassembled as advised, or Goods of particularly high value that were not declared to us in advance;

(e) loss or damage arising from your failure to secure or protect items, including money, jewellery, personal documents, or other valuables that should be moved by you personally.

9.4 Our total liability for any claim or series of related claims shall not exceed the lower of the cost of repair or replacement of the affected Goods, subject to any applicable legal limits.

9.5 We will not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity, or emotional distress.

9.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within 7 days of completion of the Service. You must provide any evidence we reasonably require to assess the claim.

10. Insurance

10.1 You are encouraged to obtain your own suitable insurance to cover your Goods during the move, including while they are being handled, transported or temporarily stored.

10.2 Our charges do not include separate insurance for your Goods unless expressly stated. Our liability remains limited as set out in these Terms and Conditions.

11. Waste and Disposal Regulations

11.1 We comply with applicable waste and environmental regulations when transporting and disposing of unwanted items and waste.

11.2 We may agree to remove waste or unwanted items as part of the Service, subject to prior agreement and additional charges. Not all items can be removed; certain waste types require specialist handling.

11.3 You must clearly inform us in advance about any items that are to be disposed of, and any items requiring special treatment, such as electrical appliances, mattresses or construction debris. Failure to do so may result in refusal to collect or additional charges.

11.4 We will not collect or transport hazardous, clinical, chemical or restricted waste. If such items are found among the Goods without disclosure, we may refuse to proceed with the job, charge for any costs incurred, and require you to arrange safe removal.

11.5 Where we remove waste, we will take it only to authorised facilities in accordance with applicable regulations. We will not be responsible for any items you have incorrectly directed us to treat as waste.

12. Access, Parking and Restrictions

12.1 You are responsible for ensuring suitable parking is available for our vehicle at all relevant Premises. Any parking restrictions, height limits or loading rules must be communicated to us in advance.

12.2 If we incur parking charges or penalties because proper arrangements have not been made or because of circumstances beyond our control, you agree to reimburse these costs.

12.3 If vehicle access is restricted or unsafe, we may need to park further away or use alternative methods, which may increase the time and cost of the job.

13. Delays and Events Beyond Our Control

13.1 We are not liable for delays or failure to perform any part of the Service where such delay or failure results from events beyond our reasonable control, including but not limited to accidents, breakdowns, severe weather, road closures, traffic congestion, strikes, lockouts, acts of government or other unforeseen circumstances.

13.2 If an event beyond our control occurs, we will take reasonable steps to minimise any disruption and will keep you informed of any significant changes to timing or arrangements.

14. Complaints and Dispute Resolution

14.1 If you have any concerns or complaints about the Service, you should raise them with us as soon as possible so that we have the opportunity to address the issue promptly.

14.2 We will investigate any complaint received in good faith and aim to respond within a reasonable time, proposing any appropriate remedy or explanation.

14.3 If a dispute arises that cannot be resolved informally, both parties agree to consider mediation or another form of alternative dispute resolution before commencing court proceedings, where this is practical.

15. Changes to These Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Service.

15.2 Any significant changes will be made available on request. Continuing to use our services after changes take effect will constitute acceptance of the revised terms.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or connected with these Terms and Conditions or the Service, whether contractual or non-contractual.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17.2 No waiver of any term or condition shall be effective unless in writing and signed or confirmed by us. A failure or delay in exercising any right or remedy shall not constitute a waiver of that or any other right or remedy.

17.3 You may not transfer or assign your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations, provided that this does not materially affect the Service.

17.4 These Terms and Conditions, together with the booking confirmation and any written variations agreed, set out the entire agreement between you and us in relation to the Service and supersede any prior discussions, correspondence or understandings.