Privacy Policy

Man with Van Acton Privacy Policy

This Privacy Policy explains how Man with Van Acton collects, uses, stores, and protects personal data relating to customers in the Acton area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Man with Van Acton customers and prospective customers in the Acton area who contact us, request a quote, make a booking, or otherwise use our services.

Who We Are

Man with Van Acton is a removals and transport service provider operating in and around the Acton area. For the purposes of data protection law, Man with Van Acton is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.

Personal Data We Collect

We collect and process the following categories of personal data when you interact with Man with Van Acton:

Identification and contact details, such as name, address, collection and delivery addresses, and any other location details you provide for the service. Communication details and preferences, such as the content of your messages and the method by which you choose to be contacted. Service information, such as the type of service requested, property access details relevant to the move, inventory details you choose to share, preferred dates and times, and any instructions required to deliver the service. Billing and payment-related information, such as billing address and details relating to payments you make to us. We do not store full payment card details. Usage and technical information, such as basic information about how you interact with our website or online forms, including dates and times of visits and general device or browser information.

We may also receive personal data about you from third parties where this is necessary to provide our services, for example when a third party books our services on your behalf and provides your contact details and address information.

Lawful Basis for Processing

We only process your personal data when we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you. This includes handling enquiries, providing quotes, taking bookings, providing moving or transport services, managing payments, and communicating with you about your booking.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling customer queries, protecting our business from fraud or misuse, and keeping basic records for administrative purposes.

Legal obligation: We process personal data where it is necessary to comply with legal obligations, such as tax and accounting requirements, and to respond to lawful requests from public authorities.

Consent: In limited circumstances, we may rely on your consent, for example where you have clearly agreed to receive certain types of marketing communications. Where we rely on consent, you have the right to withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to your enquiries and provide information about our services. To provide quotes, confirm bookings, and deliver moving and transport services. To manage customer accounts and maintain administrative records. To process payments and issue invoices and receipts. To communicate with you about your booking, including changes, updates, and after-service follow-up. To manage our website, analyse service performance, and improve the quality and efficiency of our services. To handle complaints, disputes, and queries. To comply with legal obligations and to protect our rights and the rights of our customers and staff.

Data Sharing and Processors

We do not sell your personal data. However, we may share your personal data with carefully selected third parties where necessary for the operation of our business and the delivery of our services. These third parties act as data processors on our behalf and may include:

Payment processing providers who facilitate secure payment transactions. IT and hosting providers who support our website, email, and data storage systems. Communication and customer management tools used to manage enquiries and bookings. Professional advisers, such as accountants or legal advisers, where necessary for compliance and business operations.

We ensure that any data processors acting on our behalf are bound by written contracts that require them to process your personal data only in accordance with our instructions, to keep it secure, and to comply with data protection law.

We may also share your personal data where required by law, for example with law enforcement agencies or public authorities, or where it is necessary to establish, exercise, or defend legal claims.

International Transfers

Where our service providers are located outside the United Kingdom or the European Economic Area, or where data may be stored or accessed from outside these regions, we will take appropriate steps to ensure that your personal data is subject to safeguards that provide an equivalent level of protection to that required under UK data protection law. This may include using standard contractual clauses or relying on an adequacy decision where available.

Data Retention

We keep your personal data only for as long as it is necessary for the purposes for which it was collected, or for as long as we are legally required to retain it.

In general, we retain customer, booking, and invoice information for a period that allows us to respond to queries, manage our relationship with you, meet tax and accounting obligations, and defend legal claims. After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.

Data Security

We take appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage, and restricting personal data to those who have a business need to know it. While no system can be completely secure, we regularly review our practices and procedures to maintain an appropriate level of security.

Your Data Protection Rights

If you are a customer or prospective customer of Man with Van Acton in the Acton area, you have the following rights in relation to your personal data, subject to certain conditions and exemptions in data protection law:

Right of access: You can request a copy of the personal data we hold about you and information about how we process it.

Right to rectification: You can ask us to correct or complete inaccurate or incomplete personal data.

Right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and we have no other lawful basis for processing.

Right to restriction of processing: You can request that we restrict the processing of your personal data in certain situations, for example while we are assessing a request to rectify data.

Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used, and machine-readable format, or that we transmit it to another controller.

Right to object: You can object to processing based on our legitimate interests, including profiling, and we will stop processing your personal data unless we can demonstrate compelling legitimate grounds that override your interests and rights, or the processing is needed for legal claims.

Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before you withdrew your consent.

Right to lodge a complaint: You have the right to lodge a complaint with a data protection supervisory authority if you believe that your data protection rights have been infringed.

Children

Our services are directed at adults. We do not knowingly collect personal data relating to children, and we expect anyone booking services on behalf of a minor to be a parent, guardian, or responsible adult.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.