These Terms and Conditions apply to all services provided by Man With Van Acton, including domestic removals, single-item transport, office moves, furniture collection, and related van services. By making a booking, the customer agrees to be bound by these terms. These conditions are designed to set clear expectations for the booking process, payment obligations, cancellations, liability limits, waste handling, and the legal framework that applies to the service.

For the purposes of these terms, the words “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the individual or business requesting the service. The scope of each man with van Acton service will depend on the details provided at the time of booking, including item size, access conditions, distance, and any special handling requirements.

These terms are intended to be read together with any quotation, booking confirmation, or written instructions accepted by both parties. If any part of the booking changes after confirmation, we may revise the price, timing, or service method accordingly. In all cases, the customer is responsible for ensuring the accuracy of the information supplied before the job starts.

Bookings may be made by telephone, email, online form, or any other approved method offered by the service. A booking is not guaranteed until it has been reviewed and accepted by us. A Man With Van Acton booking becomes binding only when we issue confirmation and, where required, receive any deposit or advance payment requested. The customer must provide complete and accurate details, including collection and delivery addresses, preferred dates and times, property access information, inventory size, and any items requiring extra care.

We reserve the right to refuse or reschedule any booking where the information supplied is incomplete, materially inaccurate, or likely to affect safety, legality, or service delivery. If the customer requests changes after confirmation, we will assess whether the revised job can be completed within the agreed resources and time. Any additional work, waiting time, storage, parking charges, tolls, or extra labour required outside the original quote may be charged separately.

It is the customer’s responsibility to ensure that there is suitable access at both collection and delivery points. This includes arranging parking where necessary, providing lift access information, and warning us in advance about narrow staircases, restricted entry, heavy items, fragile goods, or demolition-related waste. Where access is not as described, the mover may need to amend the service, delay the job, or apply an additional charge. Man with Van Acton services are scheduled on the basis of the information available at booking, and material omissions may affect performance.

All prices are quoted in pounds sterling unless stated otherwise. Quotes may be based on fixed pricing, hourly rates, or a combination of the two, depending on the nature of the work. Unless expressly agreed, quotes do not include third-party fees such as parking permits, congestion-related charges, waiting fees, storage costs, disposal fees, or specialist equipment hire. The customer agrees to pay the total amount due according to the terms confirmed at booking.

Payment may be required in full before the service begins, on completion, or by an agreed staged method for larger jobs. We may request a deposit to secure the booking, and deposits are normally non-refundable except where cancellation is made within a permitted cooling-off period, if applicable, or where we are unable to provide the service. For corporate or commercial customers using man with van Acton services, we may agree alternative credit terms in writing, but such arrangements are discretionary and subject to approval.

Where payment is due on completion, the customer must make payment immediately unless another arrangement has been agreed in writing. We accept commonly used payment methods as advised at the time of booking. Failure to pay on time may result in the suspension of future services, recovery action, and reasonable administrative charges. Any overdue balance may accrue interest where permitted by law. If a payment is reversed, cancelled, or found to be fraudulent, the customer remains liable for the full service value and any associated costs.

Cancellation terms depend on the notice provided before the scheduled appointment. If the customer cancels well in advance, we may offer a full or partial refund of any amount already paid, depending on the timing and the costs incurred. Cancellations made shortly before the appointment may incur a fee to cover reserved vehicle time, labour allocation, and administrative expenses. If the vehicle and crew have already been dispatched, the customer may be charged the full or near-full value of the booking.

If the customer is not present at the agreed time, fails to provide access, or otherwise prevents the job from proceeding, we may treat this as a late cancellation or a failed attendance. In such cases, the customer may still be charged for the time booked, fuel used, and any additional costs incurred. Where we are unable to carry out the service due to circumstances outside our control, including severe weather, road closures, or unsafe conditions, we may reschedule the appointment or issue a refund for the undelivered portion of the work.

We may cancel or suspend a booking at any time if the customer breaches these terms, provides unsafe instructions, asks us to transport prohibited items, or fails to make payment when due. In such circumstances, any refund will be limited to amounts that have not already been reasonably spent or committed. Man With Van Acton aims to act fairly, but the customer accepts that vehicle scheduling, staff allocation, and route planning may require firm cancellation rules.

The customer is responsible for ensuring that all items are properly packed, labelled, and suitable for transport unless we have expressly agreed to provide packing services. We are not responsible for pre-existing damage, poor packaging, unsecured contents, or items that are inherently fragile or unstable. Any customer property handled during a Man With Van Acton service will be moved with reasonable care, but the customer should remove loose components, protect glass or breakable surfaces, and disclose any item that may require specialist handling.

Our liability for loss or damage is limited to losses that arise directly from our negligence or breach of these terms. We are not liable for indirect, consequential, or economic losses such as loss of profit, missed opportunities, loss of rental income, or inconvenience caused by delay. Where liability is established, our responsibility will normally be limited to the repair, replacement, or reasonable value of the affected item, subject to any agreed insurance arrangements and the maximum extent permitted by law.

We will not be liable for damage caused by circumstances beyond our reasonable control, including but not limited to accidental movement caused by unstable packaging, defective premises, hidden structural defects, adverse weather, traffic disruption, police intervention, or instructions given by the customer that result in damage. The customer must notify us of any claim as soon as reasonably possible and provide evidence of the alleged loss. Failure to report damage promptly may affect the ability to investigate the matter properly.

Waste removal and disposal services, where included, are subject to all applicable environmental and waste handling rules. The customer must not ask us to remove hazardous waste, chemicals, asbestos, medical waste, illegal substances, or any item that requires a specialist permit unless we have expressly agreed and are legally authorised to do so. For any man with van Acton service involving waste, the customer warrants that the items are lawfully owned and may be disposed of in accordance with relevant regulations.

We may require the customer to describe the waste in advance and to separate recyclable, reusable, and general waste where practical. If the waste is misdescribed, contaminated, excessively heavy, or contains prohibited materials, we may refuse collection, charge extra for the additional handling required, or direct the load to an appropriate facility where lawful and safe. The customer remains responsible for the legality of the waste declared and for any fines, penalties, or costs arising from inaccurate information supplied by the customer.

Where waste is transported for disposal, we will act in accordance with applicable duty-of-care obligations and may retain records required by law. The customer agrees not to use the service to dispose of fly-tipped goods, stolen property, or items dumped in breach of environmental rules. If we reasonably believe a load is unlawful or unsafe, we may refuse to carry it. This refusal does not create a right to compensation if the refusal is based on compliance, safety, or legal concerns.

Any delay in performance caused by events outside our reasonable control will not be treated as a breach of contract. Such events may include accidents, severe traffic disruption, vehicle breakdown, fuel shortages, industrial disputes, extreme weather, illness, or legal restrictions. In these cases, we may reschedule the service, substitute another vehicle or crew, or cancel the booking if performance becomes impracticable. The customer acknowledges that reasonable changes may be necessary to complete the work safely and lawfully.

The customer must ensure that they have authority to move, transport, or dispose of all items handed over to us. We are entitled to rely on the customer’s representation that the goods belong to them or that they have permission from the owner. We will not be responsible for disputes arising between landlords, tenants, buyers, sellers, business partners, or family members concerning ownership, access rights, or disposal instructions. Man With Van Acton is not a legal, valuation, or insurance advisory service.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law. If any provision of these terms is found to be unenforceable, the remaining provisions will continue to apply. Any failure by us to enforce a right on one occasion does not waive that right in future. These terms may be updated from time to time, and the version in force at the date of booking will usually apply to that service.

The customer agrees to comply with all reasonable instructions given by our staff for the purpose of health and safety, legal compliance, and efficient service delivery. If a job becomes unsafe because of aggressive behaviour, dangerous conditions, undisclosed hazards, or misuse of equipment, we may stop work immediately. In such circumstances, the customer may still be charged for the time spent and any costs already incurred. We reserve the right to decline carriage of items that pose a risk to people, vehicles, or third-party property.

Man with Van Acton services are provided on the basis that the customer has read and understood these terms before the booking begins. If the customer is acting on behalf of another person or organisation, they confirm that they have authority to accept these terms and to incur the associated charges. The customer also confirms that any personal data supplied for the booking may be used for service administration, legal compliance, invoicing, and record keeping in line with applicable data protection law.

These terms are governed by the laws of England and Wales. Any dispute arising from or connected with the service, these conditions, or any related booking will be subject to the exclusive jurisdiction of the courts of England and Wales, except where another legal forum is required by mandatory law. By using the service, the customer agrees that the contract shall be interpreted in accordance with UK law and that any claim must be brought in the appropriate court.

If the service includes loading or unloading assistance, the customer must advise us of any item that is unusually heavy, sharp, unstable, or requires two-person handling. We may refuse to move items that are unsafe or exceed practical lifting limits without suitable equipment or additional crew. The customer should not expect us to dismantle, assemble, or reconnect appliances unless this is explicitly included in the booking. Any extra tasks requested on the day may be accepted at our discretion and charged accordingly.

Where a quotation is based on estimated labour time, the estimate will be calculated using the information given by the customer. If the actual job takes longer because of stairs, access issues, unprepared items, additional stops, or customer delay, the total charge may increase to reflect the extra time or resources used. For a man with van Acton booking, the customer accepts that changes in workload or route may affect the final price when the booking terms allow for variable charging.

These terms represent the entire agreement between the parties in relation to the relevant booking and replace any prior discussions or communications on the same subject, except where those communications are expressly included in writing. The customer should keep a copy of the confirmation and these terms for their records. By proceeding with the booking, the customer confirms acceptance of these terms and acknowledges that they are fair, reasonable, and intended to provide clarity for both parties.